249 Comments
User's avatar
donkeyheehow's avatar

not sure this is working, un-subscribed, subscribed again, no emails 😔

Sandeep Makwana's avatar

If you're already a subscriber, try searching your mailbox first. If you're not subscribed yet, the email should arrive shortly after you subscribe.

Sandeep Makwana's avatar

If you're already a subscriber, try searching your mailbox first. If you're not subscribed yet, the email should arrive shortly after you subscribe.

Ananth RK's avatar

The welcome mail only has the "Choose a subscription plan" section

Neo Kim's avatar

Please check the welcome email in all folders. (You should receive it a few minutes after joining the newsletter.)

Pardha Neeelisetty's avatar

same i didn't get book

Michael M's avatar

Hey Neo, I subscribed but am missing the mail with the download lnk. I un-subscribed and got the unsubscribe confirmation. Then I re-subscribed and got nothing. Can you share the download link in some other way maybe? Thank you so much & Best Regards, Michael

Michael M's avatar

Hi, reading all these comments about not getting the promised "Welcome gift" should really raise a concern for you. You are loosing or will loose subscribers here if it looks as this is a fake promise. This is going on over a long time. For a guy writing about system design this flaw has a "wrong taste" to me. Why don't you simply provide a link to all complaining subscribers as comment response? The mail way cleary does not work always. What would you loose? You would earn their and my trust. Hinting to the mail which clearly fails often and not solving this process in your business model will hurt you success and mission. Find another way of providing the document besides from the Substack welcome mail which seems to have problems reaching the people.

Thank you so much for considering it.

Cheers Michael

Neo Kim's avatar

- welcome email is sent out by substack

- if you don't receive it, just reply to my last newsletter or the next one with "playbook"

Neo Kim's avatar

could you please check all folders for the welcome email? Also, make sure you've the email option turned on and not just app notifications.

Gt's avatar

Hello Neo can you send me the playbook

I did not receive anything from substack

Denfu's avatar

@Neo, this is only for paid subscribers, I cannot access it

Rafa Páez's avatar

This is gold! Thank you so much, Neo.

Neo Kim's avatar

thanks a lot Rafa

Sonika Jha's avatar

Thanku so much

Neo Kim's avatar

you're welcome!

Wangila's avatar

I have the same problem, no email in my inbox/spam. Do I have to unsubscribe and re-subscribe to get it?

Neo Kim's avatar

you should be able to see the download button in the email you received for this post.

Beesetty Kalimahesh's avatar

Subscribed but not reveived any email to download

Harish Tadka's avatar

No pdf mailed yet and not able to download, please share the pdf for download.

naresh's avatar

Couldn't find link to download Book

Sandeep Makwana's avatar

Hi everyone,

I also faced a similar issue — I had subscribed but didn’t receive the email. However, when I searched my inbox, I found it had arrived a few days earlier. I’ve been subscribed to the newsletter for a long time, so it was already delivered.

Quick (unofficial) suggestion:

If you're already a subscriber, try searching your mailbox first. If you're not subscribed yet, the email should arrive shortly after you subscribe.

Sujeeth's avatar

Agreed Neo… having written notes is the way to go…

Neo Kim's avatar

hey, check the email.

Rupesh Sharma's avatar

Thanks. Able to download now.

donkeyheehow's avatar

can you send me this lol, I could not get any emails and I don't think Kim is active on this thread.

User's avatar
Comment removed
Jul 25
Comment removed
Neo Kim's avatar

please check the email for the download button

rafiul Islam's avatar

Excellent app 👌

Sasi K's avatar

Not satisfied with the book,still need more content